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Frequently Asked Questions
How do I get thinner lenses?
The thinnest lens material we offer is Polycarbonate. This is a thinner and lighter material than the standard Plastic CR-39 Lens.
What are photochromic lenses? Do you carry Transitions®?
We do not carry Transitions® name-brand, but we do offer photochromic lenses which, in direct UV or sunlight, darken to help with the brightness.
What are polycarbonate lenses?
Polycarbonate lenses are our mid-grade lens that is recommended for most prescriptions. It is impact resistant, and is a thinner option when compared to the standard plastic CR-39 lens.
How do I read my prescription?
The SPH or Sphere portion of your prescription pertains to the overall shape of the eye. The CYL or Cylinder portion of the prescription indicates whether or not you have astigmatism. Astigmatism is caused whenever the human eye is mishapen like an oval instead of a perfect circle. The Axis of your prescription is the degree at which your astigmatism is set. Some prescriptions have an 'ADD' power which indicates the need for a bifocal or progressive lens.
What are the differences between Single Vision, Bifocal and Progressive lenses?
Single Vision means that the lenses only correct for distance or reading vision. Bifocals and Progressive lenses are both multi-focal lenses that correct both distance and reading vision, at the same time. Bifocal lenses have a visible line that separates the bifocal from the distance portion of the lens. Progressive lenses, also referred as "no-line bifocals" do not have the line, but gradually progress from the distance to reading portion of the lens.
What do the abbreviations on my prescription mean?
OD = Right Eye; OS = Left Eye; ADD = Additional power; Sph = Sphere; CYL = Cylinder; PD = Pupillary Distance; OU = Oculus Uterique (Latin for "both eyes").
What is my pupillary distance (PD) and how do I get it?
Your PD is the measurement of the distance between the centers of your pupils. You can measure this by holding a millimeter ruler up to your eyes while you stare into the distance. In some cases, your PD can be obtained by your prescribing physician. If you are unsure, you can visit one of our Success Vision locations.
Do you fill strong prescriptions?
Success Vision will be able to fill most prescriptions, but we do have parameters. If you are unable to select your prescription when placing your order, contact your local Success Vision Express location for more information.
What if I have an astigmatism?
Success Vision can manufacture lenses for people with astigmatism, and in many cases, we do not charge an extra fee for this. We can fill prescriptions up to a +/- 4.00 Sphere or Cylinder, for people with astigmatism.
Do you offer bifocal or progressive lenses?
Yes, we offer lined Bifocal, and Progressive (no-line bifocal) lenses.
How do I order Single Vision distance eyeglasses?
To order Single Vision eyeglasses, you must first select the frames you would like, then you will be guided through the lens selection process.
How do I order Single Vision reading eyeglasses?
To order Single Vision reading eyeglasses, you must first select the frames you would like, then you will be guided through the lens selection process. When entering your prescription, please be sure to include your add power. If you have any questions regarding ordering, contact your local Success Vision Express location.
Can I order Computer Eyeglasses, which have distance on top and reading on the bottom?
Yes. Please speak to your doctor about getting a prescription for computer glasses to suit your specific needs.
Do you fill prescriptions which have a Prism correction?
Success Vision will fill prescriptions with minor amounts of prism. The Prism correction cannot exceed +/- 2 in any direction.
Can I use my Contact Lens prescription to order glasses?
No. You must have a valid eyeglasses prescription. Many times, if you have a Contact Lens prescription, your doctor will have an eyeglasses prescription on file.
What if my eyeglasses prescription has expired?
Success Vision requires that your eyeglasses prescription be non-expired and signed by your Optometrist or Opthamologist.
Which frame material is the right one for me?
This is different for each person. Generally speaking, if you have metal allergies, you may prefer a plastic frame. If you want a lighter weight frame, a metal frame may be your preference.
What do the numbers printed on my frame mean?
These numbers indicate the measurements of your frame. They represent the Lens Width, Bridge (size) and Temple Length (in milimeters). e.g. 51-17-145 would be a Lens Width of 51mm, a Bridge size of 17mm and a Temple Length of 145mm. In selecting frames, these multiple sizes ensure a comfortable fit. Not all frames with an Lens Width of 51mm will fit the same, as the Bridge size and Temple Length will effect the fit.
Full-rim, Half-rim, Semi-rimless; What do these terms mean?
A Full-rim is a frame which has material framing the lens fully. A Semi-rimless frame (also known as "Half-rim") has a portion of the lens which appears to float.
What can I do if my frames don't fit correctly?
You may visit any one of our Success Vision Express locations for a free adjustment. If you do not live near a Success Vision location, a local optical should be able to assist you.
What do I need to place an order?
To place an order, Success Vision requires that your eyeglasses prescription be non-expired and signed by your Optometrist or Opthamologist.
Can I order more than one pair of glasses per order?
You may place an order for multiple pairs of glasses.
Is it required that all the glasses on the order have the same prescription?
Currently a prescription applies to all glasses on the same order. If you need a different prescription for additional frame(s), please create an additional order with that prescription.
Which forms of payment do you accept?
Visa, MasterCard, Discover and American Express.
When do you charge my credit card?
At the time of purchase.
Do you accept insurance?
At this time, we cannot accept insurance plans online. However, we do accept many insurance plans in our physical stores. Please call your nearest Success Vision Express location to verify which insurance plans they accept.
Do you provide itemized receipts?
Yes. You will be emailed an itemized receipt after our lab has processed your order.
When can I expect my glasses to arrive?
If your order is placed by 12pm Central Time, your order should arrive within two business days.
How do I track my package?
A tracking number is given with each order, which you can use to track the status of your shipment.
Which countries do you ship to?
Currently we are limited to orders from the U.S.A only. Our two day shipping speed only applies to the congtiguous U.S. states.
What is your return policy?
Please refer to our Refund & Restyle Policy, in the links at the bottom of each page.
Do you have a warranty?
Yes, we offer a limited manufacturer's breakage warranty on our frames. Please refer to our Refund & Restyle Policy for more information.
Do you offer to repair glasses?
Visit our Locations page to see a list of our Success Vision locations.
Can I put my refund on a different credit card than I used on the order?
We apologize for any inconvenience, but we are unable to refund purchases to anything other than the original form of payment.